Privacy Policy

Personal information we collect or process

When we use the term "personal information," we mean information that identifies or can reasonably be associated with you or another person. Information collected anonymously or that has been de-identified is not considered personal information. Depending on how you interact with the Services, where you live, and as permitted by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit, debit, and bank account numbers, payment information, transaction details, payment method, and payment confirmation.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your past transactions.
• Communications with us, including the information you include when you communicate with us, for example when requesting support.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information about how you interact with the Services, such as how and when you use or navigate them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers, when we engage them to enable certain technologies and they collect or process your personal information on our behalf.
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide the Services, process your payments, fulfil your orders, remember your preferences, send you notifications related to your account, manage returns and exchanges, and create a personalized shopping experience.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, including to send you communications by email, SMS, or postal mail, and to show you online advertising based on your activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, secure payments, and detect and prevent fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share them with anyone.
• Communicating with you. We use your personal information to provide customer service, respond to your requests, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law, respond to legal requests, participate in legal proceedings, and enforce our terms of service.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• With vendors, payment processors, and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, and order fulfilment and shipping).
• With business and marketing partners to provide advertising services. Our partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to object to the sharing of your information for targeted advertising purposes.
• When you ask us or consent to the disclosure of certain information to third parties, for example to ship products or through social media integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms of service, or to protect our rights and those of our users.

Hosting and infrastructure

The Services rely on third-party hosting, infrastructure, and payment providers that collect and process personal information relating to your access to and use of the Services in order to operate, secure, and improve them. Information you submit may be transmitted to these providers and to other third parties that may be located in countries other than your own. To learn more about how these providers handle personal information, please review their respective privacy policies.

Third-party websites and links

The Services may contain links to websites or platforms operated by third parties. If you follow these links, we encourage you to review their privacy and security policies. We are not responsible for the content, privacy, or security of these sites. Our inclusion of such links does not imply any endorsement of their content.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about minors. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request its deletion. As of the effective date of this Privacy Policy, we have no knowledge of any "sharing" or "sale" of the personal information of individuals under 16 years of age.

Security and retention of your information

No security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Information transmitted may not be secure in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on a number of factors, including whether we need to maintain your account, provide you with the Services, comply with legal obligations, or resolve disputes.

Your rights and choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may only apply in certain circumstances.

• Right to access / know. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request that your personal information be deleted.
• Right to rectification. You may have the right to request that inaccurate information about you be corrected.
• Right to portability. You may have the right to receive a copy of your personal information and to request that it be transferred to a third party.
• Right to object to the sale or sharing of information for targeted advertising. Depending on where you live, you may have the right to object to the use of your information for targeted advertising. If you visit our site with the Global Privacy Control signal enabled, we will automatically treat this as a request to opt out. To learn more, visit globalprivacycontrol.org.
• Managing communication preferences. We may send you promotional emails. You can unsubscribe at any time using the unsubscribe link in our emails. If you unsubscribe, we may still send you non-promotional emails about your account or your orders.

You can exercise these rights by contacting us using the details provided below. We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your requests. An authorized agent may submit requests on your behalf, subject to appropriate proof. We will respond to your request within the time required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the transfer is made to a country that provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this site, update the "Last updated" date, and provide any notices required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at support@velapeptides.com.